Sanatani Vihaah - Terms of Use
Terms of Use

Welcome to SanataniVivaah.com, a matrimonial service fully owned by Bhartiya Sanatani Matrimonial Services Private Limited., which shall include its affiliates, successors, agents, and assigns (hereinafter referred to as the "Service Provider"). By accessing or using SanataniVivaah.com, you agree to be bound by these Terms of Use ("Agreement"), whether or not you are a registered member. The term "User" or "Member" shall refer to any individual utilizing the services of SanataniVivaah.com unless the context requires otherwise. This Agreement governs your access to and use of SanataniVivaah.com (hereinafter referred to as the "Service"), including the online platform, website, mobile applications, blog, social media accounts, and any associated software. If you do not agree with any provision of this Agreement or our Privacy Policy, you must refrain from registering or using the Service.

Acknowledgement of Terms of Use

By accessing SanataniVivaah.com or registering as a Member, you acknowledge that you have read, understood, and accepted this Agreement in its electronic form. This Agreement constitutes a legally binding contract outlining the terms of your use of SanataniVivaah.com and your membership. The Service Provider reserves the right to modify this Agreement at any time, with such modifications becoming effective immediately upon posting. Continued use of the Service after such changes constitutes your acceptance of the revised terms.

Members retain the right to withdraw consent to this Agreement at any time by submitting a written request to the Service Provider. Upon receipt of such request, the Service Provider will deactivate the Member’s username and password, thereby revoking access to SanataniVivaah.com. Reactivation of membership will require re-registration and acceptance of the then-current Agreement. Withdrawal of consent shall be effective within a reasonable time after the Service Provider processes the request. It is clarified that such withdrawal shall not affect the validity or enforceability of the Agreement prior to the withdrawal date.

To retain access to this electronic Agreement and SanataniVivaah.com, Members must have internet access, either directly or through devices capable of web-based content retrieval. Members are solely responsible for all associated costs, including hardware, software, data charges, and service fees. The Service Provider’s role is limited to granting Members access to SanataniVivaah.com in accordance with this Agreement.

The Service Provider retains the sole discretion to approve or reject any profile uploaded by a Member without providing any justification.

Eligibility

SanataniVivaah.com is exclusively for individuals who are at least 18 years of age and legally single, or of legal marriageable age as per their country of residence or citizenship. The platform facilitates lawful matrimonial alliances between individuals legally competent to marry under applicable laws.

Divorcees may register on SanataniVivaah.com provided they upload a certified copy of their divorce decree issued by a competent court. This requirement is intended to provide comfort to other Members, though the Service Provider does not verify the authenticity of such documents. Members are advised to independently verify such details at their own expense.

By using SanataniVivaah.com, Members represent and warrant that they possess the right, authority, and capacity to enter into this Agreement and abide by its terms. Members further affirm that they have never been convicted of a felony or any offense involving moral turpitude, including but not limited to crimes related to unnatural sex, sexual assault, bestiality, or molestation.

Membership to SanataniVivaah.com is void where prohibited. The Service Provider reserves the right to terminate any membership without refund if it determines, at its sole discretion, that a Member has misrepresented eligibility or violated this Agreement.

Aadhaar Authentication

SanataniVivaah.com mandates real-time Aadhaar authentication via UIDAI for all new Members. Members without an Aadhaar card must upload scanned copies of a PAN card, Passport, or Driving License to verify their profile and access full services. Existing Members registered before this date are also required to furnish these details. The Service Provider does not guarantee the authenticity of uploaded documents, and Members are solely responsible for verifying the information of other users.

The Service Provider reserves the right to conduct criminal background checks or other screenings, including searches of public records or sex offender registries, at any time. SanataniVivaah.com may deactivate profiles at its sole discretion.

Membership: Term, Fee, and Security

SanataniVivaah.com serves as a preliminary medium for Members seeking matrimonial alliances. The platform is not a marriage bureau, dating service, or business contact website. The Service Provider does not verify or investigate information posted by Members, and such information remains open for independent verification by users.

SanataniVivaah.com presumes that every Member has a bona fide intention to marry. The Service Provider shall not be liable for any loss or damage arising from the use of the platform or any matrimonial relations established through it.

Members may register for free with limited access to features. Paid subscriptions are required for additional services, including contact details of other users. All paid Members must link their Aadhaar number or submit alternate verification documents to access contact information.

Billing for paid services is conducted through the Member’s online account. Members authorize SanataniVivaah.com to charge their chosen payment method and agree to bear all associated costs. The Service Provider may correct billing errors and reserves the right to impose applicable taxes.

Free subscriptions remain active until terminated by the Service Provider for violations of this Agreement. Paid services expire upon the conclusion of the subscription term, after which Members may continue using free features.

This Agreement remains in effect while Members use SanataniVivaah.com. Members may terminate their membership at any time by written request to customer support. No refunds will be issued for unused services. If the Service Provider terminates a membership for breach of this Agreement, the Member forfeits any claim to refunds. All termination decisions are final and at the sole discretion of the Service Provider.

Members acknowledge that information uploaded to SanataniVivaah.com is publicly accessible. The Service Provider may disclose such information to government agencies if required for investigations into fraud, illegal activities, or other misconduct.

Chat and Contact Limits

Paid Members may initiate chats with other active users. Each new chat initiated reduces the Member’s daily contact limit. Viewing contact details for calls or other communications also deducts from the daily limit.

Non-Commercial Use

SanataniVivaah.com is strictly for personal, non-commercial use. Unauthorized activities, including collecting user data for unsolicited communications or unauthorized framing/linking, may result in legal action. Access to the platform is granted at the Service Provider’s discretion and may be revoked without notice.

Account Security

Members are responsible for maintaining the confidentiality of their login credentials. Any unauthorized use must be reported immediately. The Service Provider is not liable for losses arising from breached accounts. Members using public or shared computers must exercise caution to prevent misuse of their information.

Content Responsibility

Members are solely responsible for all content they post, including profiles, messages, photos, and comments. Prohibited content includes defamatory, abusive, obscene, or illegal material. Members must ensure all information is accurate and up-to-date. The Service Provider may remove offensive or violative content at its discretion.

By posting content, Members grant SanataniVivaah.com an irrevocable, perpetual license to use, modify, and distribute such material. Members represent that their content does not infringe third-party rights and acknowledge that publicly posted information may be misused by others.

Prohibited Activities

Members must not:

  • Impersonate, harass, or stalk others.

  • Misrepresent endorsement by SanataniVivaah.com.

  • Post copyrighted or proprietary material without permission.

  • Disrupt services or networks.

  • Transmit viruses or malicious code.

  • Frame or mirror the website without consent.

General Terms

The Service Provider may review accounts and block users at its discretion. Creating multiple profiles is prohibited and may result in termination without refund. Automated scripts or excessive daily contacts (e.g., 20 interests, 10 contacts, or 20 chats per day) are restricted.

SanataniVivaah.com may modify or discontinue services without notice. The Service Provider is not liable for such changes. IP blocking may be enforced to protect platform integrity.

Members must maintain respectful conduct with customer support. Abuse or inappropriate behavior may lead to immediate termination. Calls may be recorded for quality assurance.

Third-Party Links

SanataniVivaah.com may include links to external sites. The Service Provider is not responsible for third-party content or damages arising from their use.

Export Restrictions

Software from SanataniVivaah.com is subject to U.S. export controls. Members from embargoed countries or on restricted lists are prohibited from using the Service.

Indemnification

Members agree to indemnify the Service Provider against losses arising from their misuse of the platform or breach of this Agreement.

Intellectual Property

All content and intellectual property on SanataniVivaah.com belong to the Service Provider. Unauthorized reproduction is prohibited.

Disclaimers

The Service Provider is not liable for inaccurate content, technical malfunctions, or damages arising from platform use. Professional advice should be sought for legal, medical, or financial matters.

Limitation of Liability

The Service Provider’s liability is limited to fees paid by the Member. Members assume all risks in interactions with other users.

Jurisdiction and Dispute Resolution

Disputes shall be resolved by arbitration in Mumbai, with each party bearing half the costs. Courts in Mumbai shall have exclusive jurisdiction.

Final Provisions

This Agreement constitutes the entire understanding between parties. Invalid provisions shall not affect the remainder. Membership rights are non-transferable.

By using SanataniVivaah.com, you agree to these terms in full.

SanataniVivaah.com – Upholding Trust in Vedic Matrimony

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