SanataniVivaah.com is a matrimonial service owned and operated by BHARTIYA SANATANI MATRIMONIAL SERVICES PRIVATE LIMITED., which shall include its affiliates, successors, agents, and assigns (hereinafter referred to as the "Service Provider"). The term "SanataniVivaah.com" encompasses the online platform, website, mobile applications, blog, social media accounts, and any software programs developed by the Service Provider from time to time exclusively for matrimonial services.

At SanataniVivaah.com, we are committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how it is utilized, with whom it may be shared, and the choices available to users regarding such usage and disclosures. By registering with or using SanataniVivaah.com, users expressly agree to the practices described herein, which shall be construed as an integral part of the Terms of Usage.

SanataniVivaah.com has implemented Aadhaar authentication through UIDAI in real-time to enhance profile authenticity. Accordingly, all Users/Members are required to provide their Aadhaar details. For those without an Aadhaar card, scanned copies of a PAN card, Passport, or driving license must be uploaded for profile verification and to access the complete suite of services offered by SanataniVivaah.com. It is important to note that the Service Provider does not guarantee the authenticity or physical verification of uploaded documents. Users/Members who intend to utilize such information bear the responsibility for its verification. SanataniVivaah.com operates on the presumption that all details provided by the User, whether submitted personally or on their behalf, are accurate and correct.

For paid members, linking an Aadhaar number or submitting alternate verification documents is mandatory to access the contact details of other users. Without such verification, even paid members will be ineligible to view the contact information of other users on SanataniVivaah.com.

SanataniVivaah.com expressly disclaims any obligation to verify the accuracy or genuineness of the information submitted by Users. Consequently, the Service Provider shall not be held liable for any misinformation provided by a User. For any queries regarding our privacy policies, Users are encouraged to contact SanataniVivaah.com customer support.

Information Collected by Us

SanataniVivaah.com is an online matrimonial platform designed to facilitate connections and interactions between registered members in accordance with the Terms of Usage. To achieve this, SanataniVivaah.com offers various search functionalities to help Users find suitable matches.

The platform collects information directly entered by Users, including personal data, identification documents (such as Aadhaar card details, Passport, driving license, or PAN card details), financial information, health data, email addresses, passwords, interests, and partner preferences. Additionally, SanataniVivaah.com may store online interactions between members, including but not limited to messages, interests, comments, emails, SMS, and chat logs.

From time to time, SanataniVivaah.com may use registered members' details—such as email addresses, mobile numbers, names, ages, and other relevant information—to communicate via mailers, SMS campaigns, surveys, and contests. These communications may pertain to promotional activities, deals, offers, matchmaking updates, or other relevant information. However, the scope of such communications is not restricted to the aforementioned categories.

SanataniVivaah.com also permits Users/Members to submit public and private information on behalf of others, such as children, wards, siblings, or friends. If the individual concerned wishes to have such information removed, they may request its deletion by providing evidence that the information pertains to them.

Periodically, SanataniVivaah.com may solicit information from registered or non-registered Users through mailers, SMS campaigns, surveys, or contests. Participation in these initiatives is entirely voluntary, and Users retain the choice to opt in or out. The information requested may include contact details, names, ages, genders, demographic data, and other basic information.

Success stories published on SanataniVivaah.com are contributed by Users/Members who have found their life partners through our platform. By submitting these stories, Users grant SanataniVivaah.com the rights and permissions to use them across our channels as deemed necessary.

SanataniVivaah.com employs cookies and other technologies to collect information about Users and their activities on the platform, including IP addresses, browser versions, access times, cookies data, and referring websites. This data aids in customizing the User experience on our site and mobile app.

Cookies

During your visit to our website, we may assign one or more cookies to your computer to facilitate access, manage sessions, and personalize your experience. These cookies enable us to collect information about your online activities, which may be used to display relevant content or advertisements. In some instances, third parties may also collect data. While most browsers automatically accept cookies, Users may modify their browser settings to decline them. However, declining cookies may restrict access to certain features of our website.

SanataniVivaah.com may permit third parties, including authorized service providers, advertising companies, and ad networks, to display advertisements on our platform. These entities may use tracking technologies to gather information, though SanataniVivaah.com does not directly provide them with any personally identifiable information entered by Users on our site.

SanataniVivaah.com may collaborate with partner service providers, affiliates, or third-party companies to collect and store information about our members. This collaboration assists us in better understanding User needs to facilitate matchmaking and identify individuals engaged in illegitimate activities. Additionally, we conduct surveys and contests to gather and store User information.

Use of Collected Information

The information collected is primarily used to deliver services, manage User accounts, personalize experiences, and communicate with Users. It also aids in research and analysis to improve our offerings, develop tailored content and advertisements, and enforce Terms & Conditions.

Financial information or payment methods are utilized to process purchases, enroll Users in discount or rebate programs, prevent fraudulent transactions, and manage our business operations. Collected information may also be used to invite Users to participate in surveys or contests organized by SanataniVivaah.com, its affiliates, or partners.

Information Sharing

As a general rule, SanataniVivaah.com does not share personal information or documents with other Users/Members unless explicitly stated or with User consent. However, we may share information with:

• Service Providers : Companies assisting with site management, customer support, order processing, and marketing.

• Affiliates and Partners : To enhance User benefits through collaborative services.

• Legal Authorities : In response to subpoenas, legal claims, or to comply with applicable laws.

• Corporate Transactions : During mergers, acquisitions, or asset sales.

• Fraud Prevention : To investigate illegal activities or protect the rights and safety of our company, Users, or others.

Aggregated, non-personal information may be shared with third parties, including advertisers and investors, for business analysis and targeted advertising.

User Access and Control

Registered Users may log in to review and update their information at any time. To deactivate an account, Users may contact customer support. Deactivated accounts will no longer permit access to personal information. However, SanataniVivaah.com may retain certain data for research purposes.

Users may choose not to provide non-mandatory information, though this may impact the accuracy of matchmaking results.

Promotional communications from affiliates/partners include opt-out options. Once disabled, these communications will cease.

Users may also manage cookie settings via their browser, though disabling cookies may limit site functionality.

Data Protection

SanataniVivaah.com employs robust security measures—physical, electronic, and procedural—to safeguard personal information. However, no system is entirely secure, and Users are advised to exercise caution when sharing sensitive data.

Payment & Refund Policy

By using SanataniVivaah.com services and making payments, Users agree to our Payment Terms. Detailed policies are available on our platform.

Additional Provisions

• User-Generated Content : Information shared publicly on SanataniVivaah.com may be accessible to other members and could be misused. Users are urged to exercise discretion.

• Age Restriction : Services are exclusively for individuals aged 18 and above. We do not knowingly collect data from minors.

• External Links : Third-party websites linked on our platform operate under their own privacy policies.

• Third-Party Rights : This Privacy Policy does not confer enforceable rights to third parties.

User Obligations

Users are bound by this Privacy Policy and the Terms of Usage during their engagement with SanataniVivaah.com. While we implement stringent security measures, the Service Provider shall not be liable for breaches attributable to User actions.

Dispute Resolution

All disputes arising under this Privacy Policy shall be resolved in Mumbai, as per the Terms of Usage.

Policy Amendments

SanataniVivaah.com reserves the right to modify this Privacy Policy. Users are encouraged to review it periodically for updates.

For further assistance, please contact SanataniVivaah.com customer support.